CastleRox Kennel Business Policies
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Registrations Spay/Neuter
Hold/Reserve Payments Failure to Complete Purchase
Returning A Puppy/Dog Health guarantee

Most CastleRox puppies are sold as "pets", not as breeding or show dogs.  This is because I prefer for my puppies to go to loving pet homes where I know they will be treasured as family companions.  All of my breeding dogs are registered in at least one breed registry.  Many are registered in multiple registries.  I have AKC, UKC, APRI, APR, WDR, CKC and ACA registered dogs.  Since most pet buyers never register their dogs anyway (since they are not breeding or showing), I sometimes sell my puppies without registration papers.  This helps me keep the cost of my puppies down and it allows buyers  to use those "extra" funds for shipping expenses, toys, dog food or for the next round of puppy vaccinations!   Registered puppies will be CLEARLY identified as such.  If you are in doubt as to whether the puppy you are interested in purchasing is registered, or if you have questions regarding which registry association your chosen puppy will be registered with, please ASK!

While I do not always require that buyers spay or neuter their pets, I highly recommend that owners have these procedures performed by the time their dog is 1 year of age.    Spaying and neutering is obviously the most effective way of preventing unwanted puppies AND it can help prevent several health risks that might otherwise threaten your dog later in life.   Altering your dog can also help eliminate or prevent undesirable behaviors such as house-training issues, dominance and aggression problems, digging and/or climbing out of your yard.

CastleRox Kennel will accept a NON-REFUNDABLE "hold" payment to reserve your chosen puppy until it is 8 weeks of age and ready to go to its new home.  (Hold/reservation payments will be applied to the puppy's purchase price at time of final payment.)

  • Reservation payments may be placed on upcoming/planned litters or litters that are already born. 
    • Placing a hold payment before an upcoming litter is born will qualify buyer for a $25-$100 discount on their chosen puppy! 
Submitting a hold/reservation payment or payment in full to CastleRox Kennel constitutes a binding purchase agreement for buyer's chosen/specified puppy.
  • All payments are non-transferrable. 
    • Payments may NOT be applied to the purchase of any other puppy/dog without Breeder/Seller's agreement.
    • In the event a Buyer's chosen or specified puppy should not be available from a particular litter or at the desired time (due to illness/defect, death or Buyer's requirements for sex, color, etc. not being met), hold or purchase payments will be applied to another puppy within the same litter (if one is available) OR to the next available litter with, or expected to contain, a puppy of equal or greater value with the Buyer's desired characteristics.  NO REFUNDs will be given for any of the circumstances described above! 
  • Hold payments are applied in the order they are received - first payment received guarantees first pick of the available puppies matching Buyer's specifications - breed, sex, color, size, etc.
  • Hold payments are half of the price of the chosen puppy (maximum of $200) and these funds are NON-REFUNDABLE!   (At SELLER's discretion, a refund or credit may be issued for hardship cases.)
    • Examples of circumstances in which a hold payment would be forfeited include, but are not limited to:
      • Buyer places a hold payment for a puppy and changes his/her mind about purchasing said puppy.
      • Buyer does not pick-up chosen puppy as agreed (generally at 8 weeks of age).
      • Buyer does not forward the balance of their chosen puppy's purchase price and/or other expenses due (such as shipping charges) by the time the chosen puppy is 7 weeks  of age.
  • Hold/Purchase payments will be accepted under the following conditions:
    • Payment must be received within 3 days of verbal/written agreement to purchase puppy.
    • Hold/reservation payments are only accepted on puppies UNDER 6 weeks of age.  Puppies OVER 6 weeks of age must be paid for in full (including any necessary shipping fees) at time of purchase.  (Hold payments for puppies over 6 weeks of age may be accepted at Seller's discretion and with prior approval.) 
    • Half of any puppy's purchase price (maximum of $200) will be considered a non-refundable "hold" payment should Buyer change their mind or not complete the purchase agreement for ANY puppy, for ANY reason.
    • All payments must be made in the form of cash, a postal money order, bank certified cashiers check, personal check, Western Union/MoneyGram or PayPal.  (PayPal payments are subject to an additional fee of 3.5% of EACH payment.)
    • Personal and cashiers' checks and money orders must have time to clear the bank before puppy is to be picked up (up to 14 days).
      • If ANY form of payment should fail to clear the bank, for any reason, the purchase agreement for Buyer's chosen puppy shall be considered null and void and said puppy shall be resold.  Any funds previously collected will be forfeited by Buyer.
    • Balance of puppy's purchase price and any additional funds due (shipping, etc.) must be paid by the time Buyer's chosen puppy is 7 weeks of age.
    • Pick-up/delivery of puppy must be arranged by the time Buyer's chosen puppy is 8 weeks of age.
In the event a Buyer should fail to complete the purchase of their puppy as agreed (Buyer does not pick-up or arrange for delivery of their puppy as agreed, final payment does not clear bank or is not received, etc.), the following shall apply:
  • Shipping or other expenses that have already been paid by Seller shall be forfeited by Buyer.
  • Travel expenses for veterinary care, obtaining health certificate or any other transport of Buyer's chosen puppy may be assessed by Breeder/Seller and such funds will be deducted from any refund given .
  • To cover Seller's additional expenses for finding a new Buyer for a previously purchased puppy, Breeder/Seller may assess and retain "board and care" charges for care beyond the agreed upon delivery/pick-up date of Buyer's chosen puppy (generally considered to be the date the puppy is 8 weeks old).
    • Board and care fees shall be for a maximum of 2 weeks board, grooming, advertising and veterinary/medical expenses. 
CastleRox Kennel will accept ANY puppy back, at any time in the dog's lifetime, for any reason, subject to the following conditions: 
  • Buyer is responsible for any travel expenses to return a puppy/dog to CastleRox Kennel.
  • Return of a puppy/dog does NOT entitle Buyer to a refund. 
    • A partial refund may be available at Seller's discretion and shall be determined on a case by case basis.
    • Refunds are subject to reduction by the $200 non-refundable hold/reservation payment and any expenses related to caring for returned puppy/dog (veterinary care, vaccinations, grooming, etc.).
    • Agreed upon refunds are paid from funds received for re-selling a returned dog.  Such payments would be made after puppy/dog has been re-sold.
  • Buyer is responsible for any and all care of puppy/dog until it is returned to Seller.
  • A dog being returned to Seller must:
    • Have a current (within 10 days) veterinary health certificate.
    • Be current on normal/routine vaccinations (including rabies).
    • Be clean, groomed and parasite free.
    • Be accompanied by its complete health and vaccination record.
Breeder/seller offers a written health guarantee for every puppy we sell.  Please read this document at the following link:  CastleRox Kennel Health Guarantee.
Quality Puppies from our Castle to Yours!
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